Job title: Admissions Representative
Department: Guest Relations
Reports to: Guest Relations Supervisor
Job Summary
Assist in the check-in process of groups, birthdays, and general admission arriving at Morgan’s Wonderland.
This position is directly responsible for admission check in, the assistance with birthday parties, and group coordination.
Will be the liaison between clients and guests prior to, during, and after birthday parties to ensure the pavilion, physical set-up and personnel provided meet the requirements of the birthday party and the guidelines of the park.
Essential Functions
Be knowledgeable about Morgan’s Wonderland, programs, policies, and procedures to ensure excellent customer service when helping or answering questions of guests and visitors.
Greet and interact with guests as needed per guest visit.
Maximize the use of (MW) property for profitability as well as community service while preserving the quality, safety and theme of the park.
Coordinates the setup of birthdays to meet criteria of client; and the breakdown of such functions to comply with safety, quality and utilization needs for park visitors afterwards within parameters established by the Guest Relations Department.
Maintain communication with management in order to inform them of potential situations that may have an effect on the park in general.
Assist in implementing admission and birthday procedures as needed.
Communicate and enforce all regulations and rules in a personable and professional manner.
Assist with greeting each party, setting up, breaking down, and cleaning before and after each reservation.
Processing payment transactions.
Other projects and responsibilities may be added at the company's discretion.
Job Requirements and Qualifications
Education / Training:
Proficient in Microsoft Office, including the use of Outlook, Excel and Word
Must have excellent written and verbal skills
Cash handing experience.
Other Business Knowledge Requirements:
Answer incoming calls on multi-line phone system
Self – driven with strong interpersonal skills
Ability to maintain effective working relationships in a diverse community
Ability to communicate effectively
Ability to work with special needs individuals in a learning environment
Other Information
Shifts vary day and evening.
Available any day of week, specifically weekends
Must be able to work during the holiday seasons
Seasonal/ hourly position.
Given hours are subject to change
Must have reliable form of transportation
Must be able to lift 15 pounds or more.
Morgan’s Wonderland is a non-smoking environment
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