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Posted : Tuesday, March 19, 2024 02:45 PM
Position: Software Support Specialist
Location: Remote - We’re hiring in New York and Texas.
*How to apply* We receive a large number of resumes on Indeed.
For consideration please.
.
.
* *Apply with your Word or PDF format resume.
Do not use the Build an Indeed Resume* to apply.
Indeed, de-formats resumes that look generic, and can delete information.
* *Answer all questions when you appl*y.
*Who we are* *Transfinder* is a *leading provider of transportation management and communication solutions*, delivering *faster, safer, and smarter technology for school districts* and municipal governments.
With a focus on *client satisfaction*, the company combines *its cutting-edge solutions* with *award-winning* customer service, fostering long-term relationships based on respect, confidence, integrity, and trust.
Widely used by over 2,200 School Districts nationwide and in Canada, Transfinder is dedicated to ensuring their clients have the best possible transportation experience.
*Why You’ll Love Transfinder:* * *Cutting-Edge Technology: *Work with the latest technology built upon Esri's industry-leading mapping and GIS technology.
* *Collaborative Environment: *Join a team-focused workplace with an open-door management style and an entrepreneurial spirit.
* *Client-Centric Culture: *Experience a strong culture that encourages employees to anticipate and meet client needs, fosters ownership of support and service issues, and builds long-term relationships based on respect, confidence, integrity, and trust.
* *Award-Winning: *We've earned multiple "Best Places to Work" awards for our exceptional workplace.
* *Work from Home: *Enjoy the opportunity to work 100% remotely in Texas or New York State.
* *Diverse Challenges: *You'll work on all aspects and levels of complexity to support our product suite.
*What will you do?* As a Software Support Specialist, you'll leverage your strong technical aptitude and troubleshooting experience to deliver exceptional support for the most innovative technology in the industry.
Software Support Specialists work closely with *Transfinder clients* (*School District Transportation and IT staff* across North America) to resolve reported product issues * *Identify, diagnose, and troubleshoot technical problems with Transfinder products*, providing effective solutions and guidance to our clients * *Regularly communicates with clients *while tracking progress on client issues * Collaborate with cross-functional teams to resolve complex technical issues * Clearly and accurately update case progress within CRM by documenting troubleshooting notes and issue resolution * Replicate and document potential product bugs for investigation by the development team * Create and maintain knowledgebase articles to expand team expertise * Stay up to date on product features and functionality to better support our clients * Seeks ways to improve service to our clients through process improvements and efficiencies *Required Skills:* * *2+ years of experience troubleshooting and supporting Enterprise software products*.
* Proven knowledge of commonly used concepts, practices, and procedures for resolving software related issues * U*tilizing SQL to find and fix* common data issues * Ability to manage multiple support cases while maintaining quality and response time goals * Exceptional analytical and problem-solving skills * Client focused approach and mindset * Excellent interpersonal skills with the ability to adapt to changing situations and personalities * Communicate professionally and clearly to internal and external clients and stakeholders * Work effectively both independently and as part of a collaborative team * Goal driven professional with attention to detail * Highly organized with effective time management skills * Microsoft O365 *Additional Skills and Experience:* * Previous *SaaS support* experience * *API troubleshooting* * Technical mindset and able to quickly grasp new software and concepts * Exago Reports * Familiar with AD/SAML/SSO * Basic system administration and networking skills *Salary $50,000 to $75,000* Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.
These factors are taken into consideration during the employment offer process.
*Join Transfinder and help us deliver faster, safer, and smarter technology for school districts and municipal governments.
Apply now to become part of our dedicated and client-focused team!* Job Type: Full-time Pay: $50,000.
00 - $75,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Experience level: * 2 years Schedule: * 8 hour shift * Monday to Friday Application Question(s): * Briefly describe your experience with troubleshooting APIs.
(An answer is required ) * Briefly describe your experience using SQL queries to fix common data issues.
(An answer is required) * Do you have experience supporting SaaS-based applications? (An answer is required) * We are hiring in TX and NY only.
Can you work from home out of Texas or New York State? (An answer is required) Work Location: Remote
*How to apply* We receive a large number of resumes on Indeed.
For consideration please.
.
.
* *Apply with your Word or PDF format resume.
Do not use the Build an Indeed Resume* to apply.
Indeed, de-formats resumes that look generic, and can delete information.
* *Answer all questions when you appl*y.
*Who we are* *Transfinder* is a *leading provider of transportation management and communication solutions*, delivering *faster, safer, and smarter technology for school districts* and municipal governments.
With a focus on *client satisfaction*, the company combines *its cutting-edge solutions* with *award-winning* customer service, fostering long-term relationships based on respect, confidence, integrity, and trust.
Widely used by over 2,200 School Districts nationwide and in Canada, Transfinder is dedicated to ensuring their clients have the best possible transportation experience.
*Why You’ll Love Transfinder:* * *Cutting-Edge Technology: *Work with the latest technology built upon Esri's industry-leading mapping and GIS technology.
* *Collaborative Environment: *Join a team-focused workplace with an open-door management style and an entrepreneurial spirit.
* *Client-Centric Culture: *Experience a strong culture that encourages employees to anticipate and meet client needs, fosters ownership of support and service issues, and builds long-term relationships based on respect, confidence, integrity, and trust.
* *Award-Winning: *We've earned multiple "Best Places to Work" awards for our exceptional workplace.
* *Work from Home: *Enjoy the opportunity to work 100% remotely in Texas or New York State.
* *Diverse Challenges: *You'll work on all aspects and levels of complexity to support our product suite.
*What will you do?* As a Software Support Specialist, you'll leverage your strong technical aptitude and troubleshooting experience to deliver exceptional support for the most innovative technology in the industry.
Software Support Specialists work closely with *Transfinder clients* (*School District Transportation and IT staff* across North America) to resolve reported product issues * *Identify, diagnose, and troubleshoot technical problems with Transfinder products*, providing effective solutions and guidance to our clients * *Regularly communicates with clients *while tracking progress on client issues * Collaborate with cross-functional teams to resolve complex technical issues * Clearly and accurately update case progress within CRM by documenting troubleshooting notes and issue resolution * Replicate and document potential product bugs for investigation by the development team * Create and maintain knowledgebase articles to expand team expertise * Stay up to date on product features and functionality to better support our clients * Seeks ways to improve service to our clients through process improvements and efficiencies *Required Skills:* * *2+ years of experience troubleshooting and supporting Enterprise software products*.
* Proven knowledge of commonly used concepts, practices, and procedures for resolving software related issues * U*tilizing SQL to find and fix* common data issues * Ability to manage multiple support cases while maintaining quality and response time goals * Exceptional analytical and problem-solving skills * Client focused approach and mindset * Excellent interpersonal skills with the ability to adapt to changing situations and personalities * Communicate professionally and clearly to internal and external clients and stakeholders * Work effectively both independently and as part of a collaborative team * Goal driven professional with attention to detail * Highly organized with effective time management skills * Microsoft O365 *Additional Skills and Experience:* * Previous *SaaS support* experience * *API troubleshooting* * Technical mindset and able to quickly grasp new software and concepts * Exago Reports * Familiar with AD/SAML/SSO * Basic system administration and networking skills *Salary $50,000 to $75,000* Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.
These factors are taken into consideration during the employment offer process.
*Join Transfinder and help us deliver faster, safer, and smarter technology for school districts and municipal governments.
Apply now to become part of our dedicated and client-focused team!* Job Type: Full-time Pay: $50,000.
00 - $75,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Experience level: * 2 years Schedule: * 8 hour shift * Monday to Friday Application Question(s): * Briefly describe your experience with troubleshooting APIs.
(An answer is required ) * Briefly describe your experience using SQL queries to fix common data issues.
(An answer is required) * Do you have experience supporting SaaS-based applications? (An answer is required) * We are hiring in TX and NY only.
Can you work from home out of Texas or New York State? (An answer is required) Work Location: Remote
• Phone : NA
• Location : San Antonio, TX
• Post ID: 9023102252
