Enrollment Advisor (FT)

SUMMARY OF THE JOB: The Enrollment Advisor will represent a variety of programs in a modern well-equipped facility.
She/he will contact and assist prospective students that inquire through a self-enrollment process or match with an Admissions Professional to support a guided application process.
The Enrollment Advisor will also be required to display the highest levels of personal integrity and intelligence.
ESSENTIAL FUNCTIONS: Engages students through a variety of communication channels including outbound and inbound student calls and video advising to deliver first-contact resolution.
Supports the new student application process by working with Admissions Professional to answer incoming student questions and collect missing documentation needed to submit a completed application.
Ability to handle high volume outgoing/ingoing calls to prospective students.
Monitor enrollment activities and update/track new inquiries to better utilize team and marketing efforts.
Demonstrate a desire to succeed within a highly competitive environment.
Properly utilize and update the campus database.
All other duties, as assigned.
OTHER FUNCTIONS: Display records of achievement by exceeding stated goals.
Able to show exceptional social and customer-focused skills.
Detail-oriented and highly organized.
Display a strong ability to effectively interact with students, staff, and faculty.
Exceptionally effective team member.
Reliable and motivated under a high-pressure working environment.
Actively participate in the student mentor program.
PROFESSIONAL/PUBLIC ACTIVITES: Continued Education, Certifications, Knowledge Base enhanced training, and skill sets.
Must participate in the Hallmark Character program.
KNOWLEDGE/ SKILLS/ABILITIES: Possess exceptional telephone and organizational skills and face-to-face communication.
Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
Establish a commitment to business ethics and compliance with regulatory rules.
Have a proven track record of successful customer service, sales or admissions experience.
Multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.
Assert strong interpersonal and communication skills.
Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.
).
QUALIFICATIONS AND EXPERIENCE: PREFERRED: Minimum of an Associate Degree from an accredited college/university.
Experience in an educational sales environment.
REQUIRED: High School Diploma.
1 year or more experience and a proven track record of successful sales with direct sales experience.
Ability to work independently as well as function as part of a team.
Problem-solving abilities.
Excellent customer service and organizational skills.
About Hallmark University: Hallmark University is a nonprofit college offering Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing About Hallmark University: Hallmark University is a nonprofit college offering Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.