Program Manager - First-Generation & Transfer Student Programs

Location: San Antonio, TX Regular/Temporary: Regular Job ID: 11451 Full/Part Time: Full Time Org Marketing Statement The University of Texas at San Antonio, a Hispanic Serving Institution situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life.
As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to promoting access for all.
UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.
With more than 34,000 students, UTSA is the largest university in the San Antonio metropolitan region.
UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service.
The university serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property-for Texas, the nation and the world.
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Posting End Date: Applications will be accepted through 11:59 PM CDT on 02/19/2024.
At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary Range: $40,000- $45,000 annualized, commensurate with education, experience and qualifications.
Hours: up to 40 hours per week, exempt.
Required Application Materials: Resume is required.
Cover Letter is required.
Essential Functions Job Summary Manage operations and logistics of First-Generation and Transfer student programs.
Responsible for scheduling, planning, coordinating, and managing programs that support the retention, persistence and holistic development of first-generation and transfer students.
This position involves collaboration with various campus stakeholders, including college student success centers, academic departments, student services and student organizations to create a supportive environment with programming that fosters a sense of community belonging for first-generation and transfer students.
Core Responsibilities Plans, coordinates, and implements centralized First-Generation and Transfer Student programs that provide individualized support and mentoring to help students navigate academic, social and personal challenges.
Recruit, hire, train, supervise, and evaluate graduate and undergraduate peer educators involved in the planning and delivery of mentoring and belonging programming.
Manage centralized logistics involved with recruiting and training for peer educators that serve first-year, first-generation and transfer students.
Plan, coordinate and facilitate pre-semester training and weekly in-service training programs for peer educators.
Collaborate with campus partners to deliver common certified pre-semester peer educator training experience in alignment with division strategic priorities.
Create, plan, implement, and evaluate student development curricula for first-generation and transfer student peer mentorship programs delivered through program services, peer educator trainings and other professional development opportunities.
Collaborate with student success campus partners to support activities, events and programming focused on the development, retention and persistence of first-generation and transfer students.
Manage the strategic marketing of first-generation and transfer programs to students, parents, and faculty including making presentations, distributing informational flyers, and engaging multiple social media and online platforms.
Implement effective data collection, management, analysis, and reporting systems to evaluate effectiveness and inform continuous improvement of programs and services.
Regularly use student success technology to monitor student progress and to target outreach and program resources toward students demonstrating heightened need for peer mentoring and belonging programs services.
Maintain affiliation with the nationally recognized Center for First-Generation Student Success.
Serves as a member work working group and provides logistical coordination support for activities involved with institutional membership in the First-Gen Forward and First Scholars professional networks.
Implement a system of internal controls to ensure compliance with university policies as well as effectiveness and efficiency of operations.
Demonstrates UTSA core values: Integrity, Excellence, Inclusiveness, Respect, Collaboration and Innovation.
Performs other duties as assigned.
Required Qualifications Bachelor's Degree required.
3 years of professional related experience to include program coordination and supervision in higher education, education or related field.
Master's degree can substitute for 1 year of experience.
Experience with developing, delivering and assessing training programs.
Experience with planning, organizing and evaluating events.
Tact, diplomacy and judgment necessary to collaborate effectively with students, faculty and other members of the campus community to achieve common goals in the delivery of services to target student groups.
Demonstrated understanding and familiarity with issues related to recruitment, persistence, and graduation of students from low-income, first-generation, historically under-resourced backgrounds in higher education.
Demonstrated analytical and problem-solving ability.
Excellent verbal and written communication skills.
Strong organizational skills and ability to meet deadlines while managing multiple high-priority projects.
Proficient in Microsoft Office Suite.
Preferred Qualifications Master's Degree preferred.
Experience using a learning management system such as Blackboard or Canvas.
Experience using student success technologies such Civitas, Starfish, or Navigate.
Ability to read, write and speak Spanish fluently.
Knowledge and familiarity of first-generation/transfer students, including theories, practices, and programming associated with student transition, learning, motivation and retention.
Additional Information UTSA is a tobacco free campus.
This is a security sensitive position.
Employment is contingent upon a successful background check.
Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
Working Conditions Usual office environment.
Requires use of personal computing equipment.
Ability to travel to and from meetings, training sessions or other business-related events.
Occasional after hours and weekend work or overtime may be required.
Physical Demands: Sedentary work; sitting most of the time.
Jobs are sedentary, - routinely.
Walking and standing - occasionally.
Lifting and exerts up to 10 lbs.
of force - occasionally.
Repetitive hand motion - routinely.
This position will be primarily located on campus.
Travel and parking expenses are the employee's responsibility.
Equal Employment Opportunity As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status.
The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
Women, minorities, people with disabilities and veterans are encouraged to apply.
UTSA campuses are accessible to persons with disabilities.