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Posted : Sunday, April 21, 2024 04:19 PM
Location: San Antonio, TX
Regular/Temporary: Regular
Job ID: 10878
Full/Part Time: Full Time
Org Marketing Statement
The University of Texas at San Antonio is a Hispanic Serving University specializing in cyber, health, fundamental futures, and social-economic development.
With more than 34,000 students, it is the largest university in the San Antonio metropolitan region.
UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service.
The university embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property-for Texas, the nation and the world.
Learn more online, on USTA Today or on TwitterInstagram, Facebook, YouTube or LinkedIn.
UTSA, situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life.
As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity.
UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.
Posting End Date Applications will be accepted through 11:59 PM CDT on 12/13/2023.
At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary Salary Range: $41,817- $52,160 annualized, commensurate with education, experience and qualifications.
Hours per Week Exempt Position: 40 hours per week.
Required Application Materials Resume and Cover Letter are required.
To ensure a full review of the application, please submit both documents.
Essential Functions Undergraduate Admissions Counselor I/II Job Summary Identifies, recruits, and contributes to increasing the population of admitted and enrolled students and/or responsible for program development and implementation.
Core Responsibilities 1.
The primary responsibility of this individual is extensive work with and management of the CRM-Salesforce and BANNER Student Information Systems to support the traveling recruitment team by managing primary communication queues, answering requests for information, redirecting student requests or emails or chats to the appropriate team member.
2.
Additionally, this individual will monitor all CRM-Salesforce channels to ensure timely responses to students and parents and identify areas of enhancement to the CRM-Salesforce process, communications flow and potential improvements to overall response rates and levels.
3.
This individual will help enhance student relationships, communication timelines, and to refer students with other areas of the university.
4.
This individual must have strong organization, listening abilities, relationship-building, communication, strategic thinking, and empathy.
5.
Additionally, this individual will support in the recruitment of new freshmen students to UTSA working with recruiting plans, retention programs and/or UTSA admissions events.
6.
This individual also must be comfortable working with students and parents in-person and conducting occasional presentations for on campus programming.
7.
Periodically travel to high schools, and other learning institutions in the San Antonio area to recruit prospective students as needed 8.
Serves as back up to geographic territory including high schools and other areas across the state.
9.
Responsible for counseling & outreach to students and parents on the admission requirements and procedures, and works directly with them to resolve extenuating circumstances, complaints and appeals.
10.
Offer support in recruitment activities such as application workshops, information sessions and other recruitment projects.
11.
Cultivates working relationships with university colleges, departments, counselors, and advisors to enhance customer service and satisfaction as well as establish community contacts.
12.
Represents Undergraduate Admissions and Recruitment in a public-speaking capacity both on and off campus and maintain records of these activities in the CRM.
13.
Assists with the committee review reading process.
14.
Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
15.
Reports statistical data on programs, projects, Salesforce cases, and travel activities.
16.
Participates in committees on campus.
17.
Represents Senior Counselor in campus activities when needed.
18.
Participates in strategic planning, assessment, and recruitment planning for the department.
19.
Promote a culture of safety and environmental protection by working in a safe manner; immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/ protocols; and participating in appropriate safety training.
20.
Demonstrates UTSA core values: Integrity, Excellence, Inclusiveness, Respect, Collaboration, and Innovation.
21.
Performs other duties as assigned.
Required Qualifications Undergraduate Admissions Counselor I Bachelor's Degree from an accredited institution.
One year of full-time equivalent experience in admissions, recruiting, advising or related enrollment and/or student service experience.
Master's Degree can substitute for required experience.
Demonstrated organizational, written, and verbal communication skills.
Excellent interpersonal skills; organizational skills; ability to multi-task and work cooperatively with others.
Standard Office Equipment, Zoom, WebEx, and other video communication tools.
Undergraduate Admissions Counselor II Bachelor's Degree from an accredited institution.
Two years of full-time equivalent experience in admissions, recruiting, advising or related enrollment and/or student service experience.
Master's Degree can substitute for one year of required experience.
Demonstrated organizational, written, and verbal communication skills.
Excellent interpersonal skills Organizational skills Ability to multi-task Work cooperatively with others.
Personal computer and standard office equipment, Zoom, WebEx and other video communication tools.
Preferred Qualifications Undergraduate Admissions Counselor I: Master's Degree from an accredited institution.
Experience with a customer relation management system (CRM) or communication tool.
Knowledge of University/College processes and procedures.
One year of higher education recruitment experience.
Undergraduate Admissions Counselor II: Master's Degree from an accredited institution.
Experience with a customer relation management system (CRM) or communication tool.
Knowledge of University/College processes and procedures.
Two years of higher education recruitment experience.
Working Conditions Office Environment.
Evening and weekend hours will be frequent.
Extensive travel required with personal car and/or company car.
Must be able to lift up to 40 lbs.
This position will be primarily located: On Campus: Primary work location will be on campus.
Travel and parking expenses are the employee's responsibility.
Additional Information UTSA is a tobacco free campus.
This is a security sensitive position.
Employment is contingent upon a successful background check.
Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
EO/AA Statement As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status.
The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
Women, minorities, people with disabilities and veterans are encouraged to apply.
UTSA campuses are accessible to persons with disabilities.
With more than 34,000 students, it is the largest university in the San Antonio metropolitan region.
UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service.
The university embraces multicultural traditions and serves as a center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual property-for Texas, the nation and the world.
Learn more online, on USTA Today or on TwitterInstagram, Facebook, YouTube or LinkedIn.
UTSA, situated in a global city that has been a crossroads of peoples and cultures for centuries, values diversity and inclusion in all aspects of university life.
As an institution expressly founded to advance the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination and inequity.
UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and innovation that embraces the uniqueness of each voice.
Posting End Date Applications will be accepted through 11:59 PM CDT on 12/13/2023.
At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.
Salary Salary Range: $41,817- $52,160 annualized, commensurate with education, experience and qualifications.
Hours per Week Exempt Position: 40 hours per week.
Required Application Materials Resume and Cover Letter are required.
To ensure a full review of the application, please submit both documents.
Essential Functions Undergraduate Admissions Counselor I/II Job Summary Identifies, recruits, and contributes to increasing the population of admitted and enrolled students and/or responsible for program development and implementation.
Core Responsibilities 1.
The primary responsibility of this individual is extensive work with and management of the CRM-Salesforce and BANNER Student Information Systems to support the traveling recruitment team by managing primary communication queues, answering requests for information, redirecting student requests or emails or chats to the appropriate team member.
2.
Additionally, this individual will monitor all CRM-Salesforce channels to ensure timely responses to students and parents and identify areas of enhancement to the CRM-Salesforce process, communications flow and potential improvements to overall response rates and levels.
3.
This individual will help enhance student relationships, communication timelines, and to refer students with other areas of the university.
4.
This individual must have strong organization, listening abilities, relationship-building, communication, strategic thinking, and empathy.
5.
Additionally, this individual will support in the recruitment of new freshmen students to UTSA working with recruiting plans, retention programs and/or UTSA admissions events.
6.
This individual also must be comfortable working with students and parents in-person and conducting occasional presentations for on campus programming.
7.
Periodically travel to high schools, and other learning institutions in the San Antonio area to recruit prospective students as needed 8.
Serves as back up to geographic territory including high schools and other areas across the state.
9.
Responsible for counseling & outreach to students and parents on the admission requirements and procedures, and works directly with them to resolve extenuating circumstances, complaints and appeals.
10.
Offer support in recruitment activities such as application workshops, information sessions and other recruitment projects.
11.
Cultivates working relationships with university colleges, departments, counselors, and advisors to enhance customer service and satisfaction as well as establish community contacts.
12.
Represents Undergraduate Admissions and Recruitment in a public-speaking capacity both on and off campus and maintain records of these activities in the CRM.
13.
Assists with the committee review reading process.
14.
Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
15.
Reports statistical data on programs, projects, Salesforce cases, and travel activities.
16.
Participates in committees on campus.
17.
Represents Senior Counselor in campus activities when needed.
18.
Participates in strategic planning, assessment, and recruitment planning for the department.
19.
Promote a culture of safety and environmental protection by working in a safe manner; immediately reporting unsafe situations, spills, and accidents; following University safety plans/procedures/ protocols; and participating in appropriate safety training.
20.
Demonstrates UTSA core values: Integrity, Excellence, Inclusiveness, Respect, Collaboration, and Innovation.
21.
Performs other duties as assigned.
Required Qualifications Undergraduate Admissions Counselor I Bachelor's Degree from an accredited institution.
One year of full-time equivalent experience in admissions, recruiting, advising or related enrollment and/or student service experience.
Master's Degree can substitute for required experience.
Demonstrated organizational, written, and verbal communication skills.
Excellent interpersonal skills; organizational skills; ability to multi-task and work cooperatively with others.
Standard Office Equipment, Zoom, WebEx, and other video communication tools.
Undergraduate Admissions Counselor II Bachelor's Degree from an accredited institution.
Two years of full-time equivalent experience in admissions, recruiting, advising or related enrollment and/or student service experience.
Master's Degree can substitute for one year of required experience.
Demonstrated organizational, written, and verbal communication skills.
Excellent interpersonal skills Organizational skills Ability to multi-task Work cooperatively with others.
Personal computer and standard office equipment, Zoom, WebEx and other video communication tools.
Preferred Qualifications Undergraduate Admissions Counselor I: Master's Degree from an accredited institution.
Experience with a customer relation management system (CRM) or communication tool.
Knowledge of University/College processes and procedures.
One year of higher education recruitment experience.
Undergraduate Admissions Counselor II: Master's Degree from an accredited institution.
Experience with a customer relation management system (CRM) or communication tool.
Knowledge of University/College processes and procedures.
Two years of higher education recruitment experience.
Working Conditions Office Environment.
Evening and weekend hours will be frequent.
Extensive travel required with personal car and/or company car.
Must be able to lift up to 40 lbs.
This position will be primarily located: On Campus: Primary work location will be on campus.
Travel and parking expenses are the employee's responsibility.
Additional Information UTSA is a tobacco free campus.
This is a security sensitive position.
Employment is contingent upon a successful background check.
Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
EO/AA Statement As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status.
The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination.
Women, minorities, people with disabilities and veterans are encouraged to apply.
UTSA campuses are accessible to persons with disabilities.
• Phone : NA
• Location : 1 Utsa Cir, San Antonio, TX
• Post ID: 9002925898
