Hand and Stone is seeking for a Spa Associate.
You are a critical link ensuring that our customer's experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:
* A passion for people and sales
* Provide excellent customer service to members/guests
* Welcome and greet members/guests upon arrival
* Answer phones, book appointments, sell memberships, gift cards and upgrades
* Follow proper filing procedures/file maintenance
* Promote health/wellness benefits for massage therapy
* Maintain a professional and clean work environment & appearance
* Positive, energetic attitude
* Team player
* Perform various other duties assigned
* Experience in membership sales, retail and/or experience in the beauty/wellness, fitness or tanning industry is a PLUS!
*What's in it for you?*
* Hourly wage plus commissions and bonuses
* Growth opportunities
* Flexible schedules
* Professional and safe work environment
* Employee discounts
* Contests with cash, gift card, prize rewards
*Job Requirements*
* Excellent personal experience, good verbal and written communication skills.
* Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest
*Lead Spa Associate (Beauty & Wellness)*
*Hand & Stone Massage and Facial Spa* in San Antonio (Alamo Ranch area), TX is looking for a *Lead Spa Associate* .
The successful candidate must have excellent sales skills, communicate in a professional and friendly manner, and a proven record of individual and team success.
*Leadership capabilities* are a must.
The optimal candidate should have experience in a high-volume, high traffic store.
Previous experience as a Spa Lead or Assistant Spa Manager, Hotel Management or Restaurant Management is ideal but not required.
Salary: *Hourly rate* based on qualifications with a *very strong* *Incentive Package* that is not capped.
Career growth opportunities in the future with this position as this position can easily transition into Assistant Spa Manager or Manager.
*Lead Spa Associate Job Responsibilities:*
* Overseeing and managing the daily operations of the spa
* Delivering exceptional customer service to all guests
* Managing, motivating and coaching the front desk staff, therapists and estheticians in a fun, fast paced environment
* Focusing on daily, weekly and monthly Key Performance Indicators to exceed financial goals
* Responsible for Assisting the Regional Manager with HR functions including interviewing, hiring, training and scheduling of staff
* Monitoring inventory control and ensuring a culture of honesty and high integrity
* Maintaining a professional and impeccable spa environment
* Using entrepreneurial skills to identify opportunities for growth and improve efficiencies
* Sourcing and facilitate community partnerships and events
* Effectively partner with ownership for business growth and success
*Lead Spa Associate Qualifications:* * Minimum of 2 years management and or retail leadership experience preferred
* Experience in the Beauty / Wellness Industry preferred but not required
* Excellent communication and organizational skills.
* Work a minimum of 35 hours per week including some weekends, plus extended holidays and special events.
* *Knowledge of Millennium Operating System* is desired but not required
* Ability to train and motivate staff
* Positive and outgoing personality with a willingness to create a team atmosphere
* *Successful Sales experience* and training
Job Types: Full-time, Part-time
Pay: $11.
00 - $13.
00 per hour
Benefits:
* Employee discount
* Paid time off
Shift:
* 4 hour shift
* Day shift
* Evening shift
* Night shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Education:
* High school or equivalent (Preferred)
Work Location: In person
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