Assistant General Manager - Bulverde

WHY US: What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - Gold's Gym.
Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents.
Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world.
In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
In 2020, the RSG Group acquired Gold's Gym and integrated the company into its global leading fitness and lifestyle portfolio.
With more than 1,000 locations across 48 countries, 41,000 employees, and 6.
4 million customers across gyms, studio spaces and digital services.
RSG Group's future-oriented portfolio comprises of 17 innovative brands including HEIMAT, McFit, The JOHN REED Family and beyond, encompassing the areas of art, fashion, design, and lifestyle in addition to its core competency: fitness.
With global headquarters in Berlin and continuous expansion across the world, RSG's concepts consistently set new benchmarks and develop new areas of activity.
We attribute much of our success to our company culture.
We're down-to-earth, reliable, and entrepreneurial - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application! ABOUT US: With 6.
4 million customers across gyms, sports nutrition, lifestyle brands and digital services, RSG Group is the global leader in fitness.
Founded in 1997 by Rainer Schaller and still owner operated, RSG Group has become an internationally operating business with 41,000 employees, including franchisees, at around 1,000 locations in 48 countries.
With a renewed emphasis on health and a determined focus on sustainability, RSG Group's extensive and future-oriented portfolio comprises of 20 innovative brands including fitness powerhouses such as Gold's Gym, McFIT and the JOHN REED family of clubs, the world's first concept fitness club HEIMAT as well as creative and lifestyle brands such as PEARL MODEL MANAGEMENT and RON MILLER.
Additionally, RSG Group has substantial investments in dynamic partners within the fitness industry and beyond such as gym80, HERO Workout and MARCELL VON BERLIN.
RSG Group consistently sets new benchmarks, brings people together and provides forward momentum through continuous evolution within its existing and future businesses.
For more information on RSG Group and its family of brands, visit RSG Group.
WHO WE ARE LOOKING FOR: We are looking for an energetic and enthusiastic Assistant General Manager who loves fitness and the lifestyle around it.
This role partners with our General Manager to effectively manage all facets of the gym location's daily operations, including but not limited to, hiring, training, developing, and engaging both team members and our customers.
You play an integral part in bringing our mission and vision to life.
KEY RESPONSIBILITIES: Areas that play to your strengths.
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CLUB OPERATIONS: Be the extra eyes, ears, and voice of leadership, applying your understanding of operations and fitness to enhance our daily operations.
Work with your General Manager, team and others to optimize our member experience.
Support the management of our Profit & Loss of your gym, ensuring profitability expectations such as but not limited to, membership, labor, retail inventory, concessions, R&M, and overall operations Be our ambassador, promoting and staying aware of your specific gym's social media and digital presence.
Partner with our Marketing Department to ensure proper visibility amongst various social mediums Assist in hiring, training, developing, and mentoring our club team members, ensuring our standards exceed our members' expectations FITNESS: Be our fitness guru - knowing the ins and outs of current fitness trends and activities.
Manage our fitness team members, achieving a unique and fun total fitness experience for our members.
Includes prospecting, hiring, and onboarding personal trainers and group fitness instructors Hire and develop our personal trainers and GGX instructors, including managing schedules, updating all required training certifications, and auditing our coaches to ensure the highest quality of service is provided to our members.
Engage with our members, walking on the gym floor, greeting our guests, and assisting members with any fitness needs Review and monitor our distinctive GOLD's STUDIO programs, from membership engagement, scheduling programs, reporting, and evaluations MEMBER EXPERIENCE: Ensure our team delivers an exceptional member experience, and actively participate and engage with all members - get to know your people! Responsible for the gym member's experience by ensuring and maintaining the highest level of customer service through personal interactions and development and coaching of your team Lead by example - be the charismatic and motivational leader, provide effective decision-making skills, create a memorable experience both for our guests and our team members Assist in the overall success of your gym - from member feedback, to ensuring the best fitness experience, responding to inquiries, whether it's Google Reviews, Social Media posts, or guest surveys, to proper facility operations MULTI-TASKER: You work with poise under pressure while navigating through various requests simultaneously, both internal and external.
Your ability to prioritize allows for efficient workflows while delivering outstanding results.
Walk the gym floor and engage with members, ensuring they have the best fitness experience all while reviewing team members' tasks and responsibilities are properly executed Ensure compliance through the gym, auditing the gym for safety, maintenance, and repairs OTHER DUTIES: Ensure the overall success of your gym! Engage and participate in your local community - all while ensuring operational efficiency! Serve as the brand ambassador, sharing your passion and enthusiasm for fitness and Gold Gym.
Ensure facility is clean and operationally sound.
Assist in organizing weights and equipment inspections.
Ensure safety hazards are mitigated and removed.
All other duties as assigned THE FINE PRINT: Minimum of 2 years of management experience, preferably in the fitness or hospitality-related industry.
Bachelor's degree in business or related field is desirable! Prior experience in personal training or management of personal trainers are highly preferred Strong understanding of operations and performance metrics, including P&L, budgeting, inventory, employee relations and labor management, facilities maintenance Team up with third-party vendors and internal support teams to ensure proper operations and maintenance of gym facilities Become an expert on Gold Gym's products and target customers Share weekly, monthly, and quarterly performance updates, including wins, learnings, and opportunities for improvement Maintain flexibility in your daily schedule to handle communication needs, sometimes outside of typical business hours.
Must be flexible and reliable team player, both internally and externally.
Must be able to build relationships, genuine connections, and trust, both internally and externally.
Must have a customer-centric mentality and commitment to excellence and continuous improvement Must be proactive and possess great organizational and prioritization skills.
Must have a high attention to detail and ability to management multiple projects and priorities Must demonstrate great communication skills and be able to communicate clearly in all various modes (verbal, written, text, etc.
) Must have well-developed interpersonal skills and a positive attitude.
Must have great time-management skills and be able to execute tasks and responsibilities in an ever-changing industry CLOSING ARGUMENTS: Sound like the perfect opportunity? Tell us why you're the right candidate to help make Gold Gym's the most iconic, bold, and loved brand in strength training today! At RSG Group, we believe that our diversity fuels innovation and benefits our team members as well as our club members.
All qualified applicants will be considered for employment without attention to race, color, ethnicity, ancestry, national origin, religion, gender, gender identity, sexual orientation, age, genetic information, veteran, marital status, or disability status.