Receptionist

LOVE WHAT YOU DO At Waxing the City, we are passionate about helping our clients look and feel their best.
We believe that our Studio Coordinators set the tone for a client’s overall experience with the brand.
This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio.
We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else.
Being a part of Waxing the City means you are part of something bigger – you’re a part of improving the self-esteem of the world.
We are seeking an individual who thrives in a collaborative, fun, and busy environment and resides within the below 3 locations.
This person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry.
Stone Oak: 427 North Loop 1604 West Suite 207 San Antonio, TX 78232 Alamo Heights: 999 E Basse Road San Antonio, TX 78209 La Cantera Heights: 17038 Fiesta TX Dr Unit 104 San Antonio, TX 78256 Compensation: $8 - $10 per hour based on experience SUMMARY: The Studio Coordinator is a key position in creating the ultimate client experience.
The Studio Coordinator must create an impression of warmth, professionalism, and efficiency.
This employee is a keyholder and accountable for all front-desk operations including client communication via phone/text, retail sales, membership sales, cash transactions, client POS activities, assisting with inventory processes, implementing ALL customer-service standards, and general day-to-day operations.
ESSENTIAL FUNCTIONS: - Greeting clients as they arrive to the studio and aiding them through our check in process - Assist with client inquires, educate clients about our service offerings, product selection and membership program - Manage the schedule and provide creative solutions to problems helping maximize the client experience and provide support to the service providers ADDITIONAL FUNCTIONS: 1.
Overall salon cleanliness and appearance 2.
Support service providers as needed ROLE SCOPE AND COMPLEXITY: The Studio Coordinator reports directly to the Manager on Duty and indirectly to all members of ownership and is accountable for all aspects of front-desk operations.
The Studio Coordinator is responsible for meeting established front-desk and customer-service standards focusing on both internal customers (staff, volunteers, interns, vendors) and external customers (current clients and all potential clients).
MINIMUM QUALIFICATIONS: Required: The ability to demonstrate customer experience skills Effective communication skills including, but not limited to, initiating and managing client conversations Able to demonstrate problem solving skills Willingness to collaborate with team members Exceptional Customer Service Ability to juggle multiple tasks simultaneously Detail oriented Preferred: Experience in salon/beauty environment or retail sales