Retail Gift Associate

Position Summary: Upholds the Core Values as stated in the Mission, Vision, Values statement below.
Primary responsibility for all positions with Five Oaks Hardware is to Amaze Every Customer Every Time.
Floor associates are responsible for engaging the customer, determining their needs and projecting requirements.
Mission: To treat our customers like family and provide a wide variety of products at a fair price.
Vision: To be an honest, innovative leader in the San Antonio hardware & gift market.
Value: To be respectful of each other.
Full-Time Position Duties and Responsibilities: Help unload gift merchandise, create product sku's for the point of sale system, display and arranged merchandise.
Maintain a clean, organized, and fully stocked gift area.
Execute the daily operational, day-to-day goals and priorities assigned by store management displaying a Speed is Life attitude.
Move with a sense of urgency while paying attention to the details.
Cooperate with others and work well as part of a retail team, for example actively participate in daily huddle meetings, share ideas for improvement with management.
Handle special orders for all non-stock items.
It always takes two associates to say No.
Never tell a customer no without checking with a floor manager, assistant manager, or store manager.
Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting.
Excellent customer service and interaction prevents shoplifting.
Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
When you are not with a customer or cleaning, stand in a main aisle to get the best view of customers coming into your department.
Walk up and down the main aisles to be sure customers are being assisted in all departments.
Avoid personal conversations with co-workers on the floor.
Actively participate in store communication and initiatives (e.
g.
, Communication Board, Daily Huddle, store contests, etc.
) Assist Customers with simple complaints/concerns; get a manager involved with problems as needed.
Always be polite and attentive to customers.
Make eye contact and smile.
Do not avoid customers.
Promote the Ace Rewards program to all customers, describe the Ace Helpful Promise(s) and use the Magic Question.
Maintain awareness of all promotions and advertisement so you can tell customers about special sales.
Always wear your radio and headset to effectively communicate with other associates or management.
Assist customers with large or heavy items as needed.
Offer customers a red basket for their shopping use.
Assist in the training and development of peers Required Knowledge, Skills and Abilities: Able to communicate professionally with customers and team members Skilled at providing prompt, friendly and attentive customer service Strong organizational and computer skills with a passion for details Willing to learn all areas of the store and help train others Proven track record of being a team player Knowledge and experience of various departments is strongly desired.
A continuous pattern of regular and prompt attendance is required.
Availability must be flexible including evenings, weekends, and holidays.
Physical Requirements: The minimum physical requirements for this position include: Ability to stand for an extended period of time, walk, reach, and bend to perform job duties Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth Job responsibilities may change based on the needs of the business.
Benefits Health Insurance 401k Employee discount Wages $12.
00-$15.
00 per hour Computer skills.
Artist ability.