Description:
Who are we?
We are bold and resolute in our dedication to providing the best in next-generation property management.
As a company founded by former property owners and asset managers, we are uniquely attuned to the needs of property owners and residents.
Formerly known as SIMC Property Management Group, we have invested more than 36 years in developing a premier platform for the clients we serve.
Whether starting from the acquisition stage or transitioning into a management change through the investment lifecycle, we have a strong track record of delivering long-term returns to our clients.
At Valiant Residential, we live by our mission to innovation property management by developing prosperous partnerships and cultivating compassionate people driven by a valiant spirit.
The Leasing Consultant is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction.
Create a lasting influence on visitors, prospects, and residents through customer service focus.
Responsibilities:
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.
)
Prepare move-in packages and lease paperwork.
Immediately record all telephone and in-person visits on appropriate reports.
File own guest cards and maintain them according to established procedures.
Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
Update availability report and process applications for approvals (i.
e.
, credit check, rental history, etc.
).
Submit processed applications to the Community Manager for approval.
Assist in monitoring renewals.
Distribute and follow up on renewal notices.
Monitor advertising effectiveness.
Gather information about market competition in the area and file.
Professionally represent the company at all times.
Accept rental payments and give them immediately to the Assistant Community Manager.
Type lease, complete appropriate paperwork, and input information on Yardi System accurately and on time.
Review with the Community Manager before obtaining signatures.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Requirements:
Experience in working with the public and/or sales.
Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
Demonstrate an ability to support and contribute to the community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years experience in previous relevant customer service.
Neat, clean, and professional throughout the workday and/or whenever present in the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Education:
High School Diploma or Equivalent
Benefits
As a Valiant Residential team member, you’ll enjoy exciting benefits including:
401(k) Retirement Plan Options with Employer Match
Comprehensive Medical Benefits including Vision & Dental (HSA Plan free for employees!)
Generous Vacation & Sick Time Policy
Rent Discount for Team Members Living Onsite
Award-Winning Culture & Employee Engagement Programs
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