*Shift Leader*
*Position Summary*: The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.
*I.
Primary Job Duties*
The position of Team Member/Shift Leader is responsible for the following major duties and tasks:
*1.
Creates a World Class Guest Experience*
* Creates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service.
Builds team understanding and commitment to guest service standards.
* Provides guests a “brand right” environment in which to place their orders, receive their food and dine inside the restaurant.
* Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
* Provides guest satisfaction by assisting and resolving all complaints in person or by phone,
* Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.
*2.
Delivers Exceptional Brand Standards, Cleanliness and Safety*
* Monitors and ensures all menu products are prepared and served according to standard procedures.
* Ensures that all product holding times are strictly observed.
* Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed.
* Maintains standard procedures for receiving, handling, and storage of food products.
* Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant.
* Ensures that all tasks are accomplished in a safe manner.
* Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment.
* Monitors and ensures adherence to all safety and security policies and procedures.
*3.
Communicates Openly With Manager and Team Members*
* Listens and follows directions.
* Assigns job duties to team members and ensures successful completion of all assignments and activities.
* Provides feedback to team members on job expectations and standards.
* Monitors team member dress code, professional appearance and attendance and provides feedback on compliance.
* Responds positively to feedback.
* Is honest and courteous when communicating with guests, team members, vendors, and managers.
* Communicates positively about the company.
* Conducts All Star Training and provides feedback to team members on performance.
*4.
Demonstrates and Fosters Team Work*
* Keeps supervisor informed of work related issues.
* Recognizes and rewards team member performance.
* Works well with team members and fosters teamwork.
* Offers help without being asked in all areas of the restaurant.
* Supports Company values, goals, and work rules.
*5.
Performs Administrative Duties as Assigned*
* Monitors and performs opening and closing duties as required
* Completes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheet
* Enters inventory and payroll as required
* Ensures compliance to established cash handling and security processes
* Adheres to company policy and procedure for bank deposits
* Performs other duties as assigned by Manager/Assistant General Manager
*II.
Technical and Other Skills Required:*
* Must be 18 years old.
* Must have a high school diploma or equivalent (GED).
* Must be eligible to work in the United States.
* Must possess a valid driver’s license, access to an automobile during shifts, and proof of vehicle insurance.
* Must pass a background check.
* Must have access to a telephone 24 hours a day.
* Must be available to work assigned schedule and open and close the restaurant.
* May be required to work temporarily at other restaurant locations.
Job Types: Full-time, Part-time
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Restaurant type:
* Quick service & fast food restaurant
Shift:
* 10 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
* Night shift
Weekly day range:
* Every weekend
* Monday to Friday
* Weekends as needed
Application Question(s):
* What are your salary expectations?
Experience:
* Leadership/Management: 1 year (Preferred)
License/Certification:
* Driver's License (Required)
Ability to Relocate:
* San Antonio, TX 78224: Relocate before starting work (Required)
Work Location: In person