Guest Services

About Us Austin-based EVO Entertainment Group is driving the evolution of entertainment as the nation’s leading and largest operator of cinema-entertainment centers, with a portfolio of brands that includes EVO Entertainment, EVO Cinemas, EVO Live, Elevate Rewards, Times Square Grand Slam and ShowBiz Cinemas.
The organization creates experiential entertainment destinations that offer a broad slate of activities including movies, bowling, games, and attractions like climbing walls, virtual reality, ropes courses, and bumper cars, while serving elevated cuisine from their scratch-kitchens and bars.
The company employs 1,200-plus cast members and entertains 8 million-plus guests annually across 172 cinema screens, 151 bowling lanes, and more than 50,000 square feet of gaming and attractions space.
With a relentless focus on an elevated guest experience, EVO has a way to play for all ages.
Job Description Guest Services cast members provide an excellent experience to our guests by assisting with the movie going experience, aiding guests with purchasing tickets, the ordering and receiving of food and beverage, and providing direction to theaters.
This position provides guest services in concessions, usher station or box office.
This role is also responsible for maintaining a clean environment in all areas of the venue.
Responsibilities include but are not limited to: Greet all guests as they enter the venue Assist guests with all ticket purchase needs Assist guests with food and beverage orders.
Staying up to date on the full menu, in order to be able to make thoughtful menu suggestions for our guests.
Assist guests over the telephone Control access to theatre by greeting, directing guests, and tearing tickets Maintain cleanliness of all common areas, and ensure that signage stays up to date Complete all opening, closing and side-work duties Communicate effectively with management and co-workers Stay knowledgeable of upcoming movies, advanced ticket sales, and promotions in order to guide the guest experience Maintain CC/ALD devices Monitor auditoriums for picture/sound quality, temperature, and lighting Stock and maintain merchandise Performs other related duties as necessary or assigned Skills + Abilities included but are not limited to: Hospitality-minded attitude; friendly, outgoing, guest focused Able to take direction and work together as a team Work calmly and execute job duties effectively under pressure Education + Experience + Requirements: Must be at least 18 years of age Availability to work during holidays, nights, and weekends with increased hours during peak times Some locations may require Food Handler and State Alcohol Certifications Physical Requirements: Prolonged periods of standing, walking, climbing stairs Must be able to lift 50 pounds at times EVO Entertainment Group is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.