Company Description
Harland Clarke, a Vericast business, is a premier marketing solutions company that accelerates profitable revenue growth for thousands of businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily.
We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients.
For more information, visit https://www.
vericast.
com or follow Vericast on LinkedIn.
Job Description
What will you do:
Assists Clients and Customers, via telephone, e-mail or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services.
Consults with Clients and Customers to identify additional needs related to the products or services.
Recommends appropriate products, services, or solutions.
Works on assigned client programs.
Performs duties in a courteous, efficient, and professional manner.
Meets company and client goals for levels of performance.
What are your responsibilities:
Responsibilities for inbound or outbound call segment applies based on individual assignment.
Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training
Entering & processing orders
Processing cancel/change requests
Requesting reprints/credits
Ensuring security and privacy of customer's information
Providing education and support regarding products and services
Probing to identify needs
Acts/offers appropriate products, services, and solutions to meet customer needs
Utilizes available resources appropriately to accurately enter data and service the customers
Ensures appropriate follow-through steps are completed for each call
Maintains complete and accurate records of all call activity as required
Makes outbound calls to achieve the goals of assigned call segment
Provides a basic level of customer support, but escalates more advanced problems to their Supervisor
Maintains a professional appearance and a quality work environment that adheres to all safety and security policies
Limited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretion
Works within a team environment supporting both team objectives and overall Center objectives
Monitoring of individual performance tracking data and provides input for Individual Development Plans
Do you have these skills or experience?
HS Diploma/GED required
Bilingual - Fluent in English & Spanish
Minimum 0-2 years
Previous customer service, banking or retail experience helpful
Multitask ability
Detail oriented
Good communication and interpersonal skills
Basic computer skills
Ability to learn required information and ongoing training
Qualifications
Education & Knowledge Required
HS Diploma/GED required
Additional Information
Salary Range: $15.
00 - $16.
50 hourly depending on previous experience + $1.
00 Bilingual Differential.
At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community.
As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.
com.
EEO is the law.
To review your rights under Equal Employment Opportunity please visit: www.
dol.
gov/ofccp/regs/compliance/posters/pdf/eeopost.
pdf.
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