Company Overview:
Elevation Academy is a leading coaching company dedicated to empowering individuals to reach their highest potential.
Our innovative approach combines cutting-edge coaching techniques with transformative events designed to inspire growth and personal development.
Job Title: Customer Service Assistant
Location: San Antonio, TX
Position Overview: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team.
The ideal candidate will possess excellent communication skills, a customer-centric attitude, and the ability to handle inquiries and resolve issues effectively.
You will be responsible for providing support to customers, addressing their concerns, and assisting with order processing and general inquiries.
Key Responsibilities:
* Respond promptly and professionally to customer inquiries via phone, email, and chat
* Provide accurate information regarding products, services, pricing, and policies
* Assist customers with placing orders, tracking shipments, and resolving any issues that may arise
* Handle complaints and concerns with empathy and a focus on problem resolution
* Collaborate with other departments to ensure timely and satisfactory resolution of customer issues
* Keep detailed records of customer interactions and transactions
* Identify opportunities for process improvement and contribute to enhancing the overall customer experience
* Adhere to company policies and procedures at all times
Qualifications:
* High school diploma or equivalent; associate's or bachelor's degree preferred
* Excellent verbal and written communication skills
* Strong interpersonal skills and the ability to build rapport with customers
* Proficiency in computer systems and software, including MS Office and CRM platforms
* Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
* Problem-solving skills and a proactive approach to addressing customer needs
* Willingness to work flexible hours, including evenings and weekends as needed
Benefits:
* Competitive salary
* Health, dental, and vision insurance
* Retirement savings plan
* Paid time off and holidays
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