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Posted : Monday, June 24, 2024 11:10 PM
Position: Customer Service Representative Location: Terms: Full-time Pay: $15/hr
Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time.
With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more.
And we're proud to say over 70% of our leaders are promoted from within! But that's not all.
.
.
we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA).
MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
Alorica will provide the equipment you need to conduct your work which may include a webcam.
You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only.
No Satellite, Dial-up or Wireless Internet connections.
Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
IF SELECTED OR REQUIRED TO WORK FROM HOME: You provide the HIGH SPEED INTERNET, we will provide the equipment for you to be successful.
There is ALWAYS A POSSIBILITY THAT YOU MAY BE ASKED TO COME ON SITE.
We do not offer training and working from home permanently, we may ask you to come on site to work Sitting for long periods of time You will wear a headset Talking most of the day You will need a quiet area free of distractions We do provide an Ethernet cord with your set-up.
If it's not long enough, you will need to purchase one that runs from your router or modem to your computer.
An Ethernet cord is your lifeline so that your computer runs smoothly and you can access your programs as well as assist customers in a timely manner.
MUST LIVE IN SAN ANTONIO, TX or within a 50 MILE RADIUS Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.
Alorica is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
At Alorica, we only do one thing - make lives better, one interaction at a time.
We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences.
But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better.
.
.
one interaction at a time.
And to do that, we need the very best people to join us.
With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more.
And we're proud to say over 70% of our leaders are promoted from within! But that's not all.
.
.
we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA).
MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
Alorica will provide the equipment you need to conduct your work which may include a webcam.
You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only.
No Satellite, Dial-up or Wireless Internet connections.
Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
IF SELECTED OR REQUIRED TO WORK FROM HOME: You provide the HIGH SPEED INTERNET, we will provide the equipment for you to be successful.
There is ALWAYS A POSSIBILITY THAT YOU MAY BE ASKED TO COME ON SITE.
We do not offer training and working from home permanently, we may ask you to come on site to work Sitting for long periods of time You will wear a headset Talking most of the day You will need a quiet area free of distractions We do provide an Ethernet cord with your set-up.
If it's not long enough, you will need to purchase one that runs from your router or modem to your computer.
An Ethernet cord is your lifeline so that your computer runs smoothly and you can access your programs as well as assist customers in a timely manner.
MUST LIVE IN SAN ANTONIO, TX or within a 50 MILE RADIUS Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.
Alorica is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
At Alorica, we only do one thing - make lives better, one interaction at a time.
We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Every day, we aim to live up to our mission of creating insanely great customer experiences.
But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better.
.
.
one interaction at a time.
And to do that, we need the very best people to join us.
• Phone : NA
• Location : San Antonio, TX
• Post ID: 9056826142
