Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world.
Advancing the world of health™ is our Purpose, and it’s no small feat.
It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve.
Join us and discover an environment in which you’ll be supported to learn, grow and become your best self.
Become a maker of possible with us.
Job Overview:
This position reports in to Customer Care under the direction of the Claims Team Lead.
This position is responsible for providing post order support to resolve disputes submitted by our customer base.
This position works closely with the Claims Team Lead to ensure the department’s stated goals and quality standards are achieved through continuous improvement and efficiency opportunities.
This position works closely with BD’s National Contracts, Pricing, Sales Support, GDC and Transportation departments.
This position is responsible for a multitude of tasks including, but not limited to the following: investigating and processing credits, debits and rebills associated with over, short and damages, pricing discrepancies, customer requested returns.
The duties of this position will adjust to the needs of the business as it grows and provide appropriate back-up support.
Minimum Requirements:
Degree level qualification; or equivalent combination of education and experience.
2+ years customer service experience.
Proven communication both written and verbal.
Hybrid (Tuesday & Wednesday on-site, Monday, Thursday & Friday work from home)
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19.
In some locations, testing for COVID-19 may be available and/or required.
Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work.
It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do.
We welcome people with the imagination and drive to help us reinvent the future of health.
At BD, you’ll discover a culture in which you can learn, grow, and thrive.
And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.
com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer.
We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDN
Primary Work Location
USA TX - San Antonio
Additional Locations
Work Shift
Whatsapp
