*Description*
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you! We are currently seeking a friendly and customer-focused individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about our products and services.
You will serve as the main point of contact for customers, representing our company with professionalism and a positive attitude.
This role requires excellent communication skills, both written and verbal, as well as strong problem-solving abilities.
You will need to be comfortable multitasking and handling a high volume of customer interactions.
Your main objective will be to leave your customers feeling satisfied and valued.
*Responsibilities*
* Handle incoming customer inquiries via phone, email, and chat
* Provide accurate and timely information to customers, ensuring their needs are met
* Resolve customer complaints effectively and efficiently, escalating issues when necessary
* Update customer records in the database to ensure accurate and up-to-date information
* Assist with order processing, taking payments, and issuing refunds as needed
* Collaborate with other departments to address customer concerns and improve overall customer experience
* Maintain a positive and professional attitude when dealing with challenging situations
*Requirements*
* Excellent communication skills, both written and verbal
* Strong problem-solving abilities and attention to detail
* Ability to effectively handle a high volume of customer interactions
* Friendly and customer-focused attitude
* Ability to multitask and prioritize tasks in a fast-paced environment
* Proficient in using customer service software and computer systems
* Previous customer service experience is preferred, but not required
Job Type: Full-time
Pay: $45,000.
00 - $55,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Work Location: In person
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