*Member and Education Services Representative *
*JOB SUMMARY: *Responsible for creating a positive experience by providing superior level of customer service to current and potential members and students.
*DUTIES INCLUDE, BUT ARE NOT LIMITED TO:*
* Provide exceptional customer service to current and potential members and students.
* Develop a working knowledge of the various types of products and services available to members and students and council members and students on products and services.
* Become familiar with the various systems and services that are offered to members and students.
* Provide assistance to members and students inquiries whether in person, via mail, over the phone, email, or live-chat.
* Ability to accurately and timely enter member/student information into various databases, schedule courses, instructors, etc.
* Answer inquiries regarding including but not limited to membership, state licensure, admissions, registration, state and federal programs as applicable.
* Communicate with internal and external stakeholders delivering value.
* Must have a customer centric mindset.
* Responsible for record keeping, archiving, and proper disposal of confidential documents.
* Assist with administrative responsibilities and other duties as assigned.
*REQUIREMENTS AND QUALIFICATIONS*
* High School diploma or equivalent required
* Prior experience in customer service environment managing inquires via in person or other forms of communication.
* Ability to provide accurate information in a fast paced environment
* Excellent communication skills
* Ability to work in a team environment
* Proficient in adapting to new technologies
* Working knowledge of Microsoft Office Products
* Ability to maintain strict confidentiality regarding member and student information
* High level of attention to detail and accuracy
* Ability to learn and apply policies, procedures, and methods to a variety of situations
*PREFERRED SKILLS/ACCREDITATIONS*
* Minimum 1-year relevant experience
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Work Location: In person
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