Job Summary: Responsible for delivering legendary service by assisting customers in their channel of choice (voice, email, chat).
The Bilingual Customer Care Representative I is primarily responsible for driving concierge-level support via specialized customer campaigns and will support our weekend team.
Up to two years of experience and/or demonstrated job-relevant knowledge/skills and values.
Relies on documented workflows to perform the functions of the job.
What can HOLT CAT offer you?
A competitive salary, commensurate with your experience and competencies.
A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program.
A Tuition Reimbursement program to support the pursuit of accredited college courses.
An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.
Qualifications and Requirements:
High school diploma or equivalent required.
Up to two years of work-related skill, knowledge, or experience is required, three or more years preferred.
Bilingual fluent in Spanish and English is required.
General knowledge of construction industry.
Exceptional attention to detail.
Excellent oral and written communication skills.
Exceptional organizational, time management, and multi-tasking skills.
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
Intermediate proficiency with Office 365, Live Chat, inContact (or similar contact center application).
Ability to learn and use industry applications and software.
Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
Ability to maintain a high level of ethics, teamwork and professionalism while demonstrating a caring attitude toward employees and customers.
Essential Functions:
Handles internal and external customers through inbound and outbound phone calls, live chats, and email.
Responsible for coordination with an after-hours external answering service, including the upkeep of tracking reports.
Responsible for processing an after-hours log and forwarding messages to the appropriate parties.
Requires regular and punctual employee attendance.
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Performs other duties as assigned.
Work Environment:
This position will support our weekend team.
This job is generally performed in a professional office environment.
Frequently works at fast pace with unscheduled interruptions.
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified.
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-Onsite
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
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