Description:
SUMMARY: This position will continue the development of our Customer’s relationships, and at the same time, maintaining an impeccable work ethic.
The qualified candidate processes Company’s customer orders in the Company’s software and must have strong attention to detail.
The candidate will provide exceptional customer service and is capable to make a quick decision with no error.
The teammate is responsible for revising existing orders that are in the Company’s system.
ESSENTIAL FUNCTIONS: (Non-Essential Functions are preceded by an *)
Manages customer’s phone calls
Processes customer’s orders into the Company’s system
Invoices customers on a daily basis and/or as needed or assigned
Ensures that data files are organized
Communicates effectively, thoroughly, and courteously with internal and external customers
Communicates via phone, e-mail and any other sources assigned
Ability to contribute to team goals and efforts
Able to work in an office environment with mid-high stress due to deadlines as needed
Follows directions from management
Maintains a clean work area and welcoming office space
Other duties as assigned by manager
Requirements:
REQUIRED EDUCATION & EXPERIENCE:
Must be 18 years of age or older
High school diploma/GED required
Customer Service experience
One-year general office experience
Excellent verbal and written communication skills
PREFERRED EDUCATION & EXPERIENCE:
Associate degree in a business-related field
ADDITIONAL ELIGIBILITY QUALIFICATIONS:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
MS, Word, Outlook, and Excel
Attention to detail
Strong organization skills
WORK ENVIRONMENT:
Standard office environment
PHYSICAL DEMANDS:
Intermittent sitting and standing
Must be available to work occasional nights, holidays and weekends
Ability to lift up to 25 llbs
TRAVEL: N/A
COGNITIVE/SENSORY REQUIREMENTS:
Must be available to work occasional nights, holidays and weekends
Ability to observe and identify surroundings
Ability to comprehend and exchange detailed information
Ability to concentrate, recognize, remember, reason, and make decisions
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