Customer Service/Office Representative

Customer Service Representative *Duties:* * Provide exceptional customer service to clients via phone, email, and chat * Answer customer inquiries and resolve issues in a timely and professional manner * Upsell products and services to customers when appropriate * Communicate effectively in a fast-paced environment * Analyze customer needs and recommend appropriate solutions * Maintain accurate and detailed customer records through data entry * Follow company policies and procedures to ensure customer satisfaction * Collaborate with other team members to achieve department goals * Handle customer complaints with empathy and patience * Demonstrate excellent phone etiquette and interpersonal skills *Skills:* * Bilingual proficiency in English and Spanish is a plus, but not required * Strong communication skills, both verbal and written * Ability to analyze customer needs and provide appropriate solutions * Experience with upselling products or services is preferred * Excellent phone etiquette and active listening skills * Sales experience is a plus * Proficient in data entry and computer skills * Experience with Microsoft Word, Excel, & Outlook * Strong organizational skills * Ability to multi-task with time management skills * Office supply experience preferred, but not required *Experience level:* * Prior experience preferred * Familiarity with office environment preferred This position offers competitive pay, opportunities for career growth, and a positive work environment.
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.
Please note that only qualified candidates will be contacted for an interview.
This position is an in-office position in San Antonio, Texas.
Job Type: Full-time Pay: $12.
00 - $15.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off Experience level: * Under 1 year Shift: * Day shift Weekly day range: * Monday to Friday * No weekends Work setting: * In-person * Office Work Location: In person