Description:
ABC Home & Commercial Services is seeking a professional, detail oriented individual who can consistently accommodate our current or new customers as well as Technicians & Service Managers.
This person should be able to handle a wide variety of services calls for our Commercial Pest Department
** $17 - $19 an hour based on experience**
Schedule: Monday - Friday / one Saturday a month rotated with your team
Hours: 8am-5pm / 9am - 6pm
This is not a remote position, but you may have the opportunity to work a hybrid schedule from home a percentage of the time, but you must be employed with ABC for a minimum of 3 months - 6 months of continuous, regular employment and have an acceptable performance and attendance record in order to be eligible for a hybrid schedule.
You must also meet or exceed current scorecard goals.
WHAT WE LOOK FOR
Previous customer service experience required.
Previous scheduling and/or call center experience preferred
An individual that is cooperative, accommodating and patient.
Ability to be consistent with repetitive work.
Supportive and always willing to help.
Ability to organize tasks and workload consistently throughout the day.
Excellent interpersonal and communication skills.
Must be able to adhere to company policies and procedures.
High proficiency with emailing, instant messaging, and use of various electronic devices and applications for effective communication and information sharing.
Excellent written communication skills, including spelling and punctuation.
Bilingual is a plus.
Collaborative team player.
Must be able to type at least 30 wpm, proficient in 10-key, and be able to use phone systems.
Ability to sit for long periods of time.
Willing to work a minimum of 1 Saturday per month (rotate with your Team).
During your training you will be required to train in the office for 3 - 6 months.
WHO WE ARE
ABC Home & Commercial Services is a family owned and operated business, providing a fun, stable, and challenging environment to grow, learn, and serve in our community.
We’re pleased to have a diverse group of employees and believe strongly in a work/life balance while building long-term, trusting relationships with our customers and employees.
At ABC you’ll quickly learn what it’s like to become part of a team that believes in fulfilling commitments, serving others, supporting families, and building our community.
Requirements:
WHAT YOU’LL DO
Answer incoming calls for the Commercial Pest Department
Provide timely and accurate information to incoming customer requests.
Schedule service appointments.
Resolve or diffuse customer issues and provide timely feedback to supervisors regarding service failures or customer concerns or customer concerns.
Resolve service problems by clarifying the customer’s complaint; determine the cause of the problem; select and explain the best solution to solve the problem, expediting corrections or adjustments; follow up to ensure resolution.
Maintain customer records by immediately updating account information.
Work in partnership with other employees to meet and exceed customer expectations.
Maintain a positive attitude at all times with customers, fellow employees and supervisors.
WHAT WE OFFER
Health, Dental, Vision & Life Insurance
401(k) with company matching
Paid vacation and sick leave (PTO)
Participation in Profit Sharing Plan
Volunteer Engagement Program: 16 hrs.
a year of Approved Volunteer Time Off (VTO)
Additional compensation for promoting and referring our services (Lead Now Program).
Company clubs & committees, and company outings
Paid trainings and development opportunities
Tuition reimbursement
Educational scholarships for employees and family members
Wellness program, including gym membership
(Hybrid Schedule) Potential to work from home a percentage of the time after 3 - 6 months of training.
ABC is an Equal Opportunity Employer.
Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening.
For CSR positions a WPM test will also be conducted.
Whatsapp
