\*\*\*\*IT WILL BE A PLUS IF YOU'RE ABLE TO CROSS TRAIN IN EVERY DEPARTMENT\*\*\*\*
LOOKING FOR AGENTS WITH KNOWLEDGE OF THE OPERA CLOUD SYSTEM.
SHIFTS ARE AS FOLLOWED:
8AM-4PM
4PM-12AM
12AM-8AM
Please stop by our location in Karnes City to fill out an application.
Thank you!
The Guest Experience Maker is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and La Quinta team members.
A key responsibility of this position is to create *Here For You *experiences which leave our guests and potential guests feeling assured, settled in and optimistic about La Quinta.
These experiences can be delivered through a variety of activities, including: welcoming our guests, extending recognition to loyal guests and military members, providing an accurate and efficient check in/check out process, promoting the La Quinta Returns program, assisting guests during their stay with questions or concerns and providing exceptional service to individuals contacting the hotel via phone.
Individuals in this role must adhere to the company’s standards and procedures in order to deliver a consistent guest experience across the brand while complying with all safety, security and quality measures.
*GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:*
* Register guests and assigns rooms.
Accommodates special requests whenever possible.
* Assists in preregistration and blocking of rooms for reservations.
* Understands room status and room status tracking.
* Knows room locations, types of rooms available, and room rates.
* Must be sales-minded.
Presents options and alternatives to guests and offers assistance in making choices.
* Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
* Knows the location and types of available rooms as well as the activities and services of the property.
* Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.
* Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
* Process guest check-outs.
* Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
* Uses proper telephone etiquette.
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* Maintains the cleanliness and neatness of the front desk area.
* Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
*Qualifications and Skills*
* High school diploma or equivalent required.
* Must be able to fluently speak, read, write and understand English.
* Previous hotel or customer service experience is REQUIRED.
Job Types: Full-time, Part-time
Pay: $10.
00 - $11.
50 per hour
Expected hours: No more than 40 per week
Benefits:
* Employee discount
Schedule:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Day shift
* Holidays
* Night shift
* On call
Work setting:
* In-person
Application Question(s):
* Why did you apply at La Quinta?
* What pay do you seek?
Experience:
* Customer Service: 1 year (Preferred)
Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
* Overnight Shift (Preferred)
Work Location: In person
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