IT Help Desk Intern

Position: IT Help Desk - Internship Department: Managed Network Services Reports To: IT Service Manager Salary grade: Hourly/ Non-Exempt Location: San Antonio, TX Description The IT Help Desk Intern will assist in the day-to-day tasks and operations of the Managed Network Services Department.
This individual will be involved with basic service ticket response, onsite support, and project work for clients.
The intern will report to the IT Department Supervisor and assist in any of the System Engineer team’s daily activities.
Responsibilities Assist with Project Work for New or Current Customers – workstation installation, router/switch networking, installing agents and antivirus, patch & update management.
Assist with Server Projects – Analyze server infrastructure, consult on network design, and assist in deployment, migration, networking, testing, and virtualization.
Assist with service calls for current customer base – server, workstation, switch, router, end-user and other basic troubleshooting.
Customer Service – the ability to interface with end-users, listen to concerns/problems & see them through to resolution.
Time Management – Must have the ability to work in a fast-paced environment, handle stress well & offer flexibility.
Experience & Related Skills Natural Inclination toward building, “playing with”, or trying out new technology is highly sought after Any experience with HelpDesk or customer service is highly sought after Education and Certification Candidate pursuing a degree in Information Systems or Information Technology is recommended Any form of CompTIA (A+, Network+, Security+, Server+, Storage+) is a plus Physical Requirement Manual dexterity to operate computer equipment Frequent standing, walking, and sitting for extended periods of time.
Visual acuity to read printed and electronic documents Ability to communicate clearing in-person, via phone, and email Special Requirements Must be able to work in San Antonio for the summer Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice to meet the needs of the organization.