Technical Specialist, Center for Excellence in Governance

JOB SUMMARY: Provide clients with high quality support for the Texas Education Agency (TEA) Board Support Initiatives such as Lone Star Governance and Evaluating and Improving Student Outcomes.
Assist the Division of Board Coaching and Development at the TEA including: project management; communications; design and production of PowerPoint presentations and other documents/collateral.
POSITION REQUIREMENTS: JOB KNOWLEDGE: Associate’s degree from an accredited university required.
Three years of relevant experience supporting program or initiative operations required.
Experience with data collections and reporting preferred.
Experience using Adobe Creative Suite (with an emphasis on InDesign, Illustrator, Photoshop, and Acrobat) preferred.
Demonstrated ability to organize time and workloads efficiently to meet deadlines.
Demonstrated strong customer service orientation.
Strong organizational and editing skills.
Proficiency with developing and maintaining websites.
Strong interpersonal, verbal, and written communication skills.
Proficiency with standard functions within electronic applications such as MS Office (e.
g.
, word processing, electronic spreadsheets) and e-mail.
Proficiency with computers (PCs and/or MACs) to include desktop management, file management and operations, and working in a network environment.
Exceptions to these requirements will be considered based on exemplary skills, knowledge, and record of success.
PRODUCTS/OUTCOMES Provide multifaceted administrative support for effective grants, contracting, and vendor management for the Division of Board Coaching and Development.
Collaborate with Project Managers to support the development and use of tools, resources, and processes for the Division of Board Coaching and Development at the TEA.
Support the development and ongoing maintenance of a website to house board training resources and information.
Facilitate information sharing, such as sending targeted group/bulk emails and newsletters and scheduling and documenting recurring meetings.
Support in the coordination and organization of the efforts of various teams and contractors to contribute to the management and design components of Board Coaching and Development products.
Serve as a liaison to the TEA for the communication and coordination of all decisions to ensure the goals of the project are being met.
Follow and maintain internal protocols for documenting the status of all projects, including details and timelines, within and across workgroups and through TEA for final approval, if required.
Assist program staff to ensure quality completion of all products/projects.
Maintain documentation of program activities.
Monitor service delivery of project activities to ensure engagement with initiatives and promote quality completion of products/projects.
Provide supporting documents to expedite cohort reimbursements.
Respond to all client telephone calls and emails and take prompt and appropriate action.
INITIATIVE Demonstrate initiative, persistence, and a high level of energy and enthusiasm for assigned responsibilities.
Demonstrate the use of sound judgement and ingenuity in problem solving to meet the needs of the Center, TEA, and clients served.
Participate and engage in learning experiences that enhance job knowledge and skills, and that build capacity in program area.
Participate and engage in learning experiences that enhance job knowledge and skills, and that build capacity in program area.
Remain current with program standards and regulations; research and appropriately apply current theories and methodologies.
Demonstrate flexibility and adaptability to new situations and assignments.
Set challenging goals and reach a high standard of performance despite any barriers encountered.
Work under minimal supervision.
COMMUNICATION/HUMAN RELATIONS Communicate effectively and interact professionally.
Build professional relationships with colleagues and clients, maintaining regular and continuing interaction, in meeting shared outcomes.
Demonstrate self-confidence, professionalism, and a high level of customer service skills (e.
g.
, courtesy, patience, diplomacy, etc.
) at all times and, in particular, when under stressful or unprecedented situations while working with colleagues and clients.
Demonstrate professional-level written and oral communication skills.
Work collaboratively in a team setting.
Promote and support organizational change.
Keep supervisors informed.
Maintain confidentiality and security of program materials and information.
SUPERVISION AND ORGANIZATION OF STAFF None BUDGET RESPONSIBILITY None PHYSICAL/MENTAL DEMANDS & ENVIRONMENTAL FACTORS Tools/Equipment Used: Standard office equipment including personal computer and peripherals.
Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting.
Motion: Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching.
Lifting: Occasional light lifting and carrying (less than 15 pounds).
Environment: May work prolonged or irregular hours; occasional travel; exposure to low or intense illumination.
Mental Demands: Work with frequent interruptions; maintain emotional control under stress.
ADDITIONAL REQUIREMENTS Function within the policies and procedures of ESC-20.
Accept other responsibilities as assigned.
Dress and groom appropriately for the ESC-20 work setting.
Travel independently to fulfill responsibilities of the position (local and overnight).
Overtime is required on an emergency or scheduled basis.
Serve at the will of the Executive Director.
FUNDING This position is partially funded with federal funds and duties associated with this position are allowable and allocable.
Time and effort records for this position are in accordance with the requirements in the applicable Office of Management and Budget (OMB) cost principles.
Deadline to apply: Friday, January 5, 2024