NSD Security Tools and Services (Service Desk Analyst) - 17381

Requisition Number: 17381 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $63,500.
00 - $85,000.
00 Security Clearance: None Level of Experience: Mid Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe.
Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of national security solutions for government and commercial customers.
Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class.
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Summary HII Mission Technologies is currently seeking a Service Desk Analyst to handle the Security Tools and Services portion of the support desk to support the Administrative Office of the U.
S.
Courts.
This position can be worked 100% remotely.
What you will do As the first point of contact for our customer, the Service Desk Analyst will be responsible for tracking and resolving issues through various intake channels and work closely with peers to assist with troubleshooting customer issues.
If escalation to the Tier 2 team is required, one will ensure a seamless transition by utilizing ITSM tools to create and track issues/requests, provide timely updates on tickets and follow up with the customer to verify resolution while maintaining a positive attitude at all times.
In addition to customer service skills, the ideal candidate should have experience with network monitoring and firewall management.
This individual will be responsible for monitoring and managing network security systems, identifying and resolving incidents, and ensuring compliance with policies and procedures.
An understanding of network protocols, application monitoring, security technologies, and firewall management tools will be fundamental to the team's success.
What you must have 5 years relevant experience with Bachelors in related field; 3 years relevant experience with Masters in related field; or High School Diploma or equivalent and 9 years relevant experience.
Minimum 2 years of IT work experience required.
Networking/Security background Must have experience with ServiceNow, or a similarly related ticketing system.
Strong understanding of troubleshooting IT issues.
Knowledge of application monitoring and/or network security experience.
Flexibility and adaptability to handle different product service calls.
Good verbal and written communication skills.
Knowledge of the following products: Quest's KACE K1000 Tenable's Security Center Plus Splunk Forcepoint Trend Micro's Apex One Understanding of ITIL best practices Why HII We build the world's most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber.
Our diverse workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals.
Recognized as one of America's top large company employers, we are a values and ethics driven organization that puts people's safety and well-being first.
Regardless of your role or where you serve, at HII, you'll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career.
Together we are working to ensure a future where everyone can be free and thrive.
Today's challenges are bigger than ever, and the nation needs the best of us.
It's why we're focused on hiring, developing and nurturing our diversity.
We believe that diversity among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of all our employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.
com and let us know the nature of your request and your contact information.
Reasonable accommodations are considered on a case-by-case basis.
Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Additionally, you may also call 1-844-849-8463 for assistance.
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