SENIOR COLLECTION SPECIALIST

Job Title: Accounts Receivable – Senior Collection Specialist POSITION SUMMARY Pro-Vigil is the nation’s fastest growing provider of remote video monitoring with a mission to disrupt the traditional security industry with innovation through automated remote surveillance services.
We are looking for an Accounts Receivable - Senior Collections Specialist to assist the company’s Collections team in performing a variety of accounting functions ESSENTIAL FUNCTIONS Reasonable Accommodation Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s) Review status of delinquent accounts that appear on the monthly aging report and initiate collection action to resolve unpaid balances.
Support internal and external customers with inquiries and concerns regarding current or former accounts.
Responsible for monitoring and maintaining customer past due accounts – Making outbound collection calls to delinquent accounts effectively, meeting department standards.
Other duties include but are not limited to: updating and adding customer information, emailing billing statements and invoices, reviewing payment history, calculating and recommending customer credit memos.
Work closely with the Account Receivable Department to ensure tasks are completed in a timely manner.
Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex initiatives to resolve client concerns, ensuring issues are addressed while maintaining a level of exceptional service and maintaining internal company requirements and standards.
Ability to work effectively with all levels of management, exercising discretion and independent judgment while performing duties with limited supervision.
Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action Schedule/Complete call back request for customers to help resolve issues.
Ensure adherence to SLA requirements Track and maintain projects, reporting progress throughout the process to leadership.
Establish and maintain effective working relationships with customers, team and other related departments.
Various reporting and administrative duties may be assigned and/or required.
Leading positively through change POSITION QUALIFICATIONS Competency Statement(s) Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Accountability - Ability to accept responsibility and account for his/her actions.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Self-Confident - The trait of being comfortable in making decisions for oneself.
Decision Making - Ability to make critical decisions while following company procedures.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
Relationship Building- Ability to effectively build relationships with customers and co-workers.
Ability to tactfully approach others, react well under pressure, treat others with respect and consideration.
Problem Solving- Identify and resolve problems promptly.
Gather and analyze information and develop alternative solutions.
Ethics- Treat employees and customers with respect.
Work with integrity and uphold organizational values.
Strategic Planning- Ability to develop and create a culture in which the long-range goals can be achieved.
Analyze market and competition and adapt strategy to changing conditions.
Business Acumen- Ability to grasp and understand business concepts and issues.
SKILLS & ABILITIES Education: High School - Required Associates Degree or higher - Preferred Experience: 5+ years of experience in a Collections environment, or equivalent through one or a combination of the following: work experience, training, military experience, education.
3+ years of team leadership experience in Collections environment, or equivalent through one or a combination of the following: work experience, training, military experience, education.
Training and Schedule You will receive training, continued on-the-job training, and coaching to learn about Pro-Vigil products, procedures, and services.
Training begins on your first day of employment.
Schedule Monday-Friday 8am-5pm CST working on site at primary location.
Computer Skills: Intermediate Microsoft Office skills Other Requirements: Ability to navigate multiple computer systems, applications, and utilize search tools to