A/R Collections Specialist

*TITLE: AR Collections Specialist* *FLSA Classification: Exempt* *Department: Accounting* *Rev Date: 11.
2023* *Reports to: Controller* *JARCO COMPANIES* is a family-owned company which includes Jarco ReadyMix and Madden Materials, your source for ready mix, topsoil, gravel, and sand in the greater San Antonio area.
We are proud to offer 100% Employer Paid health, dental and vision for our employees! *Summary*: Manage the Company’s extension of trade credit to customers by establishing trade account policies/procedures, reviewing applications, collecting data from 3rdparty sources, and recommending terms for approval.
The Credit Specialist is also responsible for collection efforts associated with the Company’s trade accounts, including coordinating legal action such as demand letters, lawsuits, intent to liens, and filing liens.
The position coordinates with partners in our sales and operations teams to place trade accounts on hold and ensure that any customer issues delaying release of payment are addressed.
*Essential Duties and Responsibilities:* * Administers the Company’s trade credit policies, ensuring that customers are within approved credit terms, and overseeing collection efforts.
* Perform credit research and reference checks on new customers to establish corresponding credit limits consistent with company credit guidelines.
* Regularly review existing customers’ credit status to ensure there has been no deterioration of the credit and that the trade terms continue to be consistent with company credit guidelines.
* Perform past due account collection services, contacting customers to fulfill account payment terms and collect on overdue invoices.
* Review payment performance and recommend a plan of action for risky accounts, including placement on hold, to manage the Company’s exposure.
* Communicate with other company departments to resolve complaints/disputes that have produced payment delay.
* Complete necessary legal documentation of time sensitive actions including release of liens and intent to lien letters.
* Coordinate, document, and report on collection actions taken by external legal counsel.
* Process daily customer payments by ACH, check, cash, and credit cards using 3rd party software.
* Ensure that all customer payments are posted daily in the accounting system and applied to the accounts correctly.
* Provide weekly account status reports to the sales and management teams detailing collection efforts performed, hold status and expectation of customer payment.
* Work with dispatch team to coordinate the release of orders for prepaid customer accounts.
* Review, negotiate, and execute vendor/supplier contracts, including performing related services such as providing required insurance certificates, pay applications and waiver of lien forms.
* Report to leadership any process issues and other problems that negatively impact your ability to perform optimally.
* Perform any other tasks and duties as requested, directed, or assigned to support and improve the overall team operations.
*Job Knowledge, Skills and Abilities:* * Knowledge in analyzing credit data to determine the degree of risk involved in extending credit.
* Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.
* Must be able to communicate effectively and timely with various levels of the company.
* Ability to make decisions to approve or deny the extension of credit within set credit authority established by senior management.
* Motivated to perform outbound calls to the customer.
* Knowledge of credit, legal actions, and risk management strategies * Ability to work under pressure and make decisions in a fast-paced environment.
* Knowledge of word processing and spreadsheet applications.
* Ability to multitask and work cooperatively with others.
Verbal and written communication skills.
* Analytical and organizational skills.
* Ability to work with large data sets.
* Respond to customer requests received through various media including email, letters, and telephone.
*Preferred Qualifications* * Ability to solve practical problems and deal with a variety of variables.
* Experience with electronic order entry systems.
* Ability to utilize multiple software applications to meet daily work responsibilities.
* Proficient knowledge of Microsoft Office applications * Work history of accountability and dependability * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
*Supervisory Responsibilities*: * None.
*Education and Experience*: * High school diploma or GED required.
* 2+ years in a credit assessment and analysis position with decision making responsibilities regarding creditworthiness.
* 2+ years of general experience in collections, customer service, or retail work environment * 2+ years of experience processing and resolving both routine and complex customer support requests.
* Bilingual – English/Spanish * Knowledge of 3-way match * Experience working in Quick Books is a plus.
*Physical Requirements:* * Required to lift up to 35 lbs.
* Must be able to stand up to 8-10 hours per day.
* Regularly required to sit, stand, bend, reach, and move about the facility.
* May be subject to sitting for long periods of time to perform job scope.
*Work Environment:* * Location of position: Multiple Locations * Background checks and drug tests required.
* Maintaining a valid driver’s license and a clean driving record are required.
* May be exposed to elements such as weather, noise, dust, odors, fumes, and oils.
* May be subject to sitting/standing for long periods of time to perform job scope.
* May be required to work hours other than the regular schedule.
_*These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.
*_ Job Type: Full-time Pay: $45,000.
00 - $55,000.
00 per year Benefits: * 401(k) * 401(k) matching * AD&D insurance * Dental insurance * Disability insurance * Health insurance * Life insurance * Opportunities for advancement * Paid time off * Referral program * Retirement plan * Vision insurance Weekly day range: * Monday to Friday Work setting: * Office Work Location: In person