Collections Assistant/Support

Job Summary: The Collections Assistant/ Support is responsible for assisting in the recovery of open accounts receivable balances from delinquent client accounts.
The Collections Assistant/Support must be an active listener, with the ability to persuade customers to pay and negotiate a maximum payment arrangement.
The Collections Assistant/ Support will have accounts assigned to them and be responsible for working those accounts.
Job Description: ESSENTIAL JOB FUNCTIONS _The statements on this job description are intended to describe the general nature of the level of work being performed by incumbents.
They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
_ * Notify borrowers of past due balance by telephone * Confer with borrowers and negotiate account resolution in accordance with collection policies.
* Notate conversation with customer in collection application.
* Advise customers of necessary actions and strategies on failure to pay.
* Manage assigned aging database.
* Making outbound calls and receiving inbound calls * Other duties as assigned.
Skills · Bilingual (English/Spanish) · Active Listening · Judgment and decision making · Ability to negotiate · Customer Service oriented · Effective communicator · Ability to organize and prioritize · Keyboard 30 wpm · Excellent verbal and written communication skills .
Microsoft Office Suite software · Excellent word processing skills · Detail oriented · Excellent math skills · Must be a self-starter who can handle a heavy volume of work and be able to handle multiple tasks at the same time Education High School Diploma Job Type: Full-time Pay: $17.
76 - $21.
39 per hour Expected hours: 40 per week Weekly day range: * Monday to Friday Work setting: * Office Language: * Proficient Spanish (Required) Work Location: In person