Job Title: Call Center Customer Service Agent
Company: Polous Beauty Clinic
Location: San Antonio, TX
About Polous Beauty Clinic:
Polous Beauty Clinic is a leading name in the beauty and wellness industry, renowned for our commitment to excellence in skincare, haircare, and holistic beauty solutions.
With a dedicated team of professionals and state-of-the-art facilities, we strive to provide our clients with unparalleled service and transformative experiences.
Job Description:
Polous Beauty Clinic is seeking a dynamic and customer-oriented Call Center Customer Service Agent to join our team.
The ideal candidate will be passionate about providing exceptional service to our clients, ensuring their needs are met with efficiency and professionalism.
Responsibilities:
* Handle inbound and outbound calls in a timely and professional manner, addressing customer inquiries, concerns, and appointment bookings.
* Provide accurate information about Polous Beauty Clinic's services, products, promotions, and policies to clients.
* Assist clients in scheduling appointments, coordinating with the appropriate departments to ensure availability and alignment with client preferences.
* Listen actively to customer feedback and concerns, escalating issues to the relevant department or supervisor when necessary for resolution.
* Collaborate with other team members to optimize call center processes and enhance the overall customer experience.
* Stay informed about industry trends, new products, and services offered by Polous Beauty Clinic to better assist customers and drive sales.
Requirements:
* Excellent communication skills, both verbal and written, with a polite and professional demeanor.
* Strong interpersonal skills and the ability to empathize with customers while maintaining a positive attitude.
* Proficiency in using customer management software and other computer applications.
* Ability to multitask and prioritize tasks effectively in a fast-paced environment.
* Flexibility to work evenings, weekends, and holidays as needed.
Whatsapp
