YBMG is a long term successful property management group.
We offer competitive salaries and great benefit options, paid vacation, 9 paid holidays and 401(k) plan with company match.
We have full time and part time positions available.
Description:
YBMG is seeking an experienced Sales Agent with at least 5 years proven experience.
Responsibilities and Requirements:
• Welcome, greet, interact, and assist guests in a professional manner.
• Provide excellent service within the property's service standards.
• Exhibit a professional demeanor and willingness to assist all guests whenever possible.
• Answer property questions; provide accurate information regarding rooms.
• Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
• Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.
• Ensure the privacy and confidentiality of guests.
• Register and assign rooms to guests.
• Control and issue keys to rooms.
• Verify correct charges and credits are posted to the corresponding guest folio.
• Collect all required guest profile information during check-in process.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints within scope of authority, otherwise referring matters to Front Desk management.
• Availability to work flexible schedule.
• Bi-lingual English/Spanish a plus.
• Perform other job related duties as assigned.
• High standard of integrity and professionalism is required at all times.
• Drug free at all times.
• A high school diploma or GED required.
• Benefits including medical, dental, optical, & paid vacation and 401K available.
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